SHIPPING
We ship worldwide. Free Shipping applies to the USA, UK, Australia, and Canada. For other countries, rates are calculated at checkout.
The shipping fees are clearly displayed at checkout, with no surprises or hidden charges.
Orders are processed within 1 to 2 business days. Once shipped, delivery times typically range from 4 to 12 business days, depending on your location. Estimated total delivery time is 5–14 business days.
International Shipping: We ship worldwide. Shipping rates are calculated at checkout. Delivery to countries outside our main markets may take 10–20 business days depending on location.
Please note that delivery may be delayed in some cases due to customs clearance in certain countries. We recommend monitoring your tracking information for updates.
For added security, you can opt for our Insured & Priority Shipping option, which protects against loss, theft, or damage during transit.
If you have any concerns about your order or experience unexpected delays, don’t hesitate to contact our support team. Our consultants are available Monday to Friday, from 9:00 am to 6:00 pm.
The postal service in your area handles delivery.
A tracking number is included in the email of confirmation. Your package will be tracked using it wherever in the world. Use the website of your national post office to trace your package (La Poste for France for example). Your order summary, which you may see from the order confirmation email you got when you placed your order, also includes your tracking number.
Delivery of your package happens during business hours (9am to 5pm). The letter carrier will leave the parcel in the mailbox if you aren't present, or you'll have to pick it up at the nearest post office if he doesn't have access to it. In this instance, the letter courier will leave you a message to inform you.
Your local customs are holding up your item or we have a backlog of orders similar to yours to dispatch. In this instance, you have 30 days to receive it (from delivery). After the initial 30 days, you can request a refund or an appreciation gift from the company in exchange for your patience. We guarantee that you will receive your package in any case.
RETURNS AND REFUNDS
Within 30 days, you can return your order for a refund or an exchange. Refund processing times range from 7 to 14 business days, depending on the method of payment. Once we get the returned item, we will return the item for exchange. Contact us via email or Instagram BEFORE returning an item to go over the policies.
The return shipping fees are on your dime. If the issue is our fault (faulty goods, incorrect color or size, etc.), a refund may be available.
Visit the "returns and refunds" section for further details.
If you pay with a credit card, your bank will process the refund, which typically takes 7 to 14 days, depending on your bank.
PAYMENTS
We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay.
All transactions are secured and encrypted using SSL technology to protect your personal information.
We do not store or have access to your banking details at any time.
Your card is charged at the time your order is placed. By completing your purchase, you authorize the full payment to be processed immediately. You will receive an order confirmation email once your payment is successfully processed.
If you return a product, the refund will be issued to your original payment method within 7–14 business days after we receive and process your return.
If your payment is declined, your order will not be processed. Please contact your bank or card provider for assistance.
SPECIAL OFFER CODES
Promo coupons cannot be combined. One at a time is the only limitation.
Most of our codes have durations that are undefined (unless otherwise specified).
Need help ? We would be happy to assist you!