Shipping Policy
Free Shipping to USA, UK, Australia, and Canada! No minimum purchase required for these regions. For all other international destinations, shipping rates are calculated at checkout.
How long does it take to ship my order?
All orders are processed within 1 to 2 business days (Monday – Friday). Order Cut-off Time: 5:00 PM (GMT).
When will I receive tracking information?
Three (3) days after your order has been shipped, you will receive a notification with your tracking number. If you do not receive this information within 7 days, please contact us for assistance.
How long does it take to receive my order?
Delivery times for our target countries (USA, UK, AU, CA) range from 4 to 12 business days. The estimated total delivery time is 5 to 14 business days. For the rest of the world, delivery may take 10 to 20 business days depending on your location.
Secure Shipping Option: Insured & Priority Shipping
For extra peace of mind, we offer an "Insured & Priority Shipping" option for $4.99, which protects against loss, theft, or damage. Processing and delivery times remain the same:
- Processing time: 1 to 2 business days
- Delivery time: 4 to 12 business days
- The estimated total delivery time is 5 to 14 business days.
Important Information About International Deliveries
Additional costs or delays may occur during customs clearance. Before placing an order, we recommend checking if your purchase will incur import duties, taxes, or other fees.
Please note that customs fees are the responsibility of the customer. Additional charges or delays caused by customs do not warrant a refund.
Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM (GMT). You can reach us at support@autumn-dragon.com, and we will respond as soon as possible.